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Hype Vision - Refund & Exchange Policy
Last Updated: July 2023
At Hype Vision, we value our customers’ satisfaction and strive to provide high-quality Microsoft products along with exceptional customer service. We understand that sometimes issues may arise with the products you purchase from us. Therefore, we have implemented the following Refund and Exchange Policy to ensure a seamless experience for our customers:
7-Day Full Refund Policy for Non-Functioning or Missing Features
If you encounter any technical issues with your purchased Microsoft product or if it lacks essential features, you are entitled to a full refund within 7 days from the date of purchase. To initiate the refund process, please contact our customer support team at [Your Contact Details]. We may require you to provide proof of purchase and a detailed description of the problem you encountered.
Exchange Policy for Product Malfunctions After 7 Days
In the event that your Microsoft product becomes non-functional after the initial 7-day refund period has elapsed, you are eligible for an exchange. The exchange will be for the same product model as your original purchase. This policy is applicable for a specified duration after the 7-day refund period (e.g., within 30 days of the purchase date).
Full Refund on Unsatisfactory Exchanges
If the exchanged product does not meet your expectations or resolves the issue you initially encountered, you may request a full refund within 7 days after receiving the replacement. Please note that this policy only applies to exchanges made within the specified duration after the initial 7-day refund period.
Conditions for Refunds and Exchanges
- The product must have been purchased directly from Hype Vision.
Refund and Exchange Process
- To request a refund or initiate an exchange, contact our customer support team at contact@industrycad.com.
- Provide the order details, product information, and the reason for your request.
- Our customer support team will guide you through the necessary steps and provide instructions.
- Refunds will be processed using the original payment method within 5-10 days after the refund is requested.
- Exchanges will be processed promptly, and the replacement product will be dispatched to you within a reasonable timeframe.
Please be assured that our team is dedicated to resolving any issues you encounter with our Microsoft products and ensuring your complete satisfaction.
Note: This Refund and Exchange Policy applies only to Microsoft products sold by Hype Vision. For third-party products or services, different terms and conditions may apply.
If you have any questions or require further assistance, please do not hesitate to contact our customer support team at contact@industrycad.com.
Thank you for choosing Hype Vision as your Microsoft reseller. We look forward to serving you with the best possible experience.